Call Centres
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STUDENT NAME
CALL CENTRES – GOOD CUSTOMER SERVICE
DATE
Call Centres – Good Customer Service covers:
Call Centre Meaning
Types of Call Centre
Key Skills for Call Centre Good Customer Service
Active Listening
Open Questions
Professional Manner
Appropriate Language
Establishing A Rapport
Scripts
Practising Skills
Product Knowledge
Customer Knowledge
Dealing With Difficult Customers
Clarity of Communication
Sales Jobs
Helpline Jobs
Maintaining Enthusiasm