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Call Centres – Good Customer Service covers:

• Call Centre Meaning
• Types of Call Centre
• Key Skills for Call Centre Good Customer Service
• Active Listening
• Open Questions
• Professional Manner
• Appropriate Language
• Establishing A Rapport
• Scripts
• Practising Skills
• Product Knowledge
• Customer Knowledge
• Dealing With Difficult Customers
• Clarity of Communication
• Sales Jobs
• Helpline Jobs
• Maintaining Enthusiasm