Customer Service Skills - Level 1
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Unit 1 - The benefits to an organisation of good customer service
Unit 2 - The possible consequences of poor customer service
Unit 3 - The value of giving customers a positive first impression of an organisation
Unit 4 - Verbal and non-verbal interaction with customers
Unit 5 - How to respect customer needs
Unit 6 - How to deal with complaints
Unit 7 - Research
Unit 8 - Mock test